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Terms of Service

Version: 1.0
Last updated: March 3, 2026
Effective from: July 11, 2025

I. DEFINITIONS

1. Application – the web application "Loggy", enabling visual load planning by arranging cargo within the cargo space, available online via a web browser.

2. Digital Service – a service provided by electronic means, enabling the creation, processing, storage of, or access to data in digital form.

3. User – a natural person (of legal age), legal entity, or organisational unit using the Application.

4. Consumer – a User who is a natural person using the Application for purposes not directly related to their business or professional activity.

5. Trader – a User using the Application in connection with their business or professional activity.

6. Account – an individual User account in the Application.

7. Free Features – functionalities available free of charge.

8. Premium Features – functionalities available upon purchasing a Subscription.

9. Subscription – paid access to Premium Features for a specified period.

10. Contract – a contract for the provision of the Digital Service concluded between the User and the Owner.

11. Owner – Loggy App sp. z o.o., ul. Główna 2, 27-200 Starachowice, Polska, KRS: 0001183053, NIP: 6642158622.

II. SCOPE OF THE TERMS

1. The Terms define the rules for using the Application in the SaaS model.

2. The Terms apply to Users from the territory of the European Union.

3. Using the Application constitutes acceptance of the Terms, the Privacy Policy, and the Cookie Policy.

III. FREE → PREMIUM MODEL

1. The Application provides Free Features without the need for registration.

2. Access to Premium Features requires:

  • creating an Account,
  • purchasing a Subscription.

3. The scope of features is specified in each case in the Application or on the website.

4. The Owner may at any time change the scope of Free Features or discontinue their provision.

IV. TECHNICAL REQUIREMENTS

Using the Application requires:

  • Internet access,
  • a current version of the Chrome, Firefox, Safari, or equivalent browser.

V. ACCOUNT

1. An Account is required in order to use Premium Features.

2. The User is obliged to provide truthful data.

3. It is prohibited to:

  • share the Account with third parties,
  • circumvent Subscription restrictions,
  • interfere with the operation of the Application.

VI. SUBSCRIPTIONS AND PAYMENTS

1. Conclusion of the Contract

1. The Contract is concluded at the moment of successful completion of payment.

2. Before making a purchase, the User receives information about:

  • the gross price,
  • the duration of the Subscription,
  • the rules on automatic renewal,
  • the right of withdrawal.

2. Subscription Activation

1. The Subscription is activated automatically upon successful authorisation of payment.

2. The Subscription period is calculated from the moment of activation.

3. The User receives confirmation of the conclusion of the Contract by electronic means.

4. In the event of unsuccessful payment, the Subscription is not activated.

3. Duration and Renewal

1. Subscriptions are concluded for a period of 1, 3, 6, or 12 months.

2. In the case of renewable plans, the fee is charged automatically at the beginning of each subsequent billing period.

3. The User may disable automatic renewal at any time in the Account settings.

VII. RIGHT OF WITHDRAWAL (CONSUMERS)

1. The Consumer has the right to withdraw from the Contract concerning the Subscription within 14 days of its conclusion, without giving any reason.

2. The Contract is deemed concluded at the moment of successful payment.

3. To exercise the right of withdrawal, the Consumer should send a withdrawal statement to: [email protected].

4. It is sufficient to send the statement before the expiry of the withdrawal period.

5. In the event of an effective withdrawal:

  • access to Premium Features is deactivated immediately,
  • the Owner refunds the Consumer the full payment received within 14 days of receiving the withdrawal statement.

6. The refund is made using the same payment method that was used for the original transaction.

7. After the expiry of 14 days from the conclusion of the Contract, withdrawal from the Contract is no longer possible.

VIII. CONFORMITY OF THE DIGITAL SERVICE WITH THE CONTRACT

1. The Owner ensures the conformity of the Digital Service with the Contract throughout the entire Subscription period.

2. The Owner provides updates necessary to maintain the conformity of the Digital Service.

3. In the event of lack of conformity, the Consumer may request:

  • that the Digital Service be brought into conformity,
  • a proportional reduction of the price,
  • withdrawal from the Contract in cases provided for by law.

IX. COMPLAINTS

1. Complaints shall be submitted to: [email protected].

2. Complaints are processed within 14 days.

3. If a complaint is accepted, the Owner shall:

  • restore the proper functioning of the Digital Service, or
  • reduce the price proportionally, or
  • refund the appropriate part of the fee.

4. Refunds are made within 14 days using the same payment method.

X. LIABILITY

1. The Application is an auxiliary tool.

2. The Owner does not guarantee full conformity of results with actual operational conditions.

3. Liability towards Traders may be limited to the extent permitted by law.

4. The provisions of the Terms do not exclude or limit the rights of Consumers arising from mandatory provisions of law.

XI. TERMINATION OF THE CONTRACT

1. The Contract is concluded for the duration of the Subscription.

2. Cancellation of renewal does not result in a refund of the fee for the commenced period.

XII. AMENDMENTS TO THE TERMS

1. The Owner may amend the Terms for important reasons.

2. Users will be informed of changes in advance.

XIII. GOVERNING LAW AND JURISDICTION

1. The Terms are governed by Polish law.

2. In the case of Consumers, the mandatory provisions of the law of the country of their habitual residence shall also apply.